At one time or another, every gaming organization will need to respond to a crisis, one which can vary wildly in form in nature. We rightfully focus on a crisis in terms of its impact on people, operations, facilities, systems and revenues. However, if these matters are handled badly, the reputation of the business can also suffer irrevocable harm. The purpose of this session is to discuss how best to prepare for and respond to a crisis by means of using real world situations.

Presented by:
David Dooley – Director of Security, CasinoRama
Monica Banda – Security Manager, Caesars Windsor

In spite of everyone’s best efforts, there will be times when labour and management can simply not find common ground. When that occurs, labour may choose to withdraw its services. The withdrawal of those services can have a very significant impact on gaming operations depending upon the scope and timing. Being ready for the withdrawal of services in general and on a case by case basis will be the subject of this session.

Presented by:
Jim Rovers – National VP, Sales and Marketing, AFI Inernational

A number of changes to Canada's anti-money laundering and counter-terrorism financing laws came into force June 2008 and further changes for the gaming industry will take effect in September 2009. What should casinos be doing? Derek's presentation will discuss the amendments and FINTRAC's expectations. He will also provide an overview of the results of FINTRAC's recent casino reviews and the new requirement to file Casino Disbursement Reports.

Presented by:
Derek Ramm – Officer, Central Region, FINTRAC

Providing a safe and secure environment for employees, patrons, contractors and guests to our properties is both labour intensive and expensive. However, these efforts can be more effective and efficient if good CPTED design concepts are designed in when building or renovating. To do this well at the outset can save a great deal down stream. This session will outline the design concepts and provide examples of how they can be applied in a gaming environment.

Presented by:
Gerry Boose– Independent Consultant

Self exclusion serves as one of the cornerstones of Responsible Gaming programming. The design and application of these programs can vary significantly from jurisdiction to jurisdiction. The purpose of this session is to look at the range of programs which are available and discuss what seems to work best.

Presented by:
Jon E. Kelly – Chief Executive Officer, Responsible Gambling Council

This round table discussion will feature some of the leading security and surveillance executives from across the country. They will be addressing current and emerging issues and strategies to respond to them. This represents a unique opportunity to hear a variety of perspectives and an exchange of views in a field which is critical to ensure the safety, security and integrity of our gaming operations.

Moderated by:
Richard Paris – Director Security, Niagara Casinos

Panelists:
Terry Towns – Vice President, Corporate Security and Compliance, BCLC
Bob Arlint – Vice President, Security & Surveillance, Saskatchewan Gaming Corporation
Richard Begin – VP Corporate Security, Loto-Quebec
Gerry Finnegan – Director Corporate Security, Caesars Windsor