2009 Canadian Gaming Summit
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HUMAN RESOURCES

Designed for forward-thinking executives, human resources professionals and business managers, these HR sessions bring together industry professionals to discuss today's business agendas and the pivotal role HR plays for 2009. Learn and network with hands-on executives that are driving change and leading transformation within their organizations while responding to today's tactical challenges.

Tuesday, April 28, 2009
 
2:00pm-2:50pm Customer and Employee Incentives - What is a Prepaid Visa Card?

Just one of many applications that are relevant to your business, learn how a Visa Prepaid Incentive card offers your business an innovative, simple and effective way to motivate consumers, employees, sales teams and distribution networks. It’s the ideal alternative to traditional incentive programs offering merchandise awards. And it’s a smart solution that can increase your employee’s satisfaction and your bottom line.

Presented by
Jim Oldfield - Vice President, Berkeley Payment Solutions
 
Wednesday, April 29, 2009
 
11:15am–12:05pm Organizational Development: Bridging the Gap Between Organization Strategy and the Indvidual Performance
This presentation identifies the whitespace within your organizational chart: the large but mostly unoccupied territory that exists in every company. Where rules are vague, authority is fuzzy, budgets are nonexistent, and strategy is unclear. The whitespace in your organizational chart is where your customers live and all the action is, it contains all the opportunities that fall outside the scope of formal planning, budgeting, and management. In today’s rapidly changing environment, Brent Fleming speaks to how executives, department heads and human resources must look at their organization in a new way to succeed in order to bridge the gap between organizational strategy and individual performance.

Presented by
Sandra Riedlinger, Regional Learning & Development Specialist, Paragon Gaming
 
Thursday, April 30, 2009
 
9:45am–10:35am Implementing a Retention Strategy
There is a direct link between employee satisfaction and customer satisfaction, and between customer satisfaction and improved financial performance. In this presentation, Brent Fleming will look at the employee "disengagement" where your employee is less committed, less enthusiastic and less likely to be bringing a top game to work and how to turn this around.

Presented by
Sandra Riedlinger, Regional Learning & Development Specialist, Paragon Gaming