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CANADIAN GAMING SUMMIT PRESENTATIONS

CHARITABLE GAMING CONFERENCE
Tuesday, April 28, 2009
10:15am–11:15am Bingo Consumer Research
11:15am–11:30am Human Resources
11:30am–12:20pm Community Gaming Centers - British Columbia
1:45pm–2:35pm Promoting Charity Awareness – Can It Help the Business?
1:45pm–2:35pm Managing Margins
2:45pm–3:35pm Break Open Tickets
2:45pm–3:35pm Directors’ Liability Insurance
3:45pm–4:35pm Marketing and Promotion – How to Develop Effective Plans
3:45pm–4:35pm Bingo Around the World
Presentation Not Available
STANDARDBRED WAGERING CONFERENCE
Tuesday, April 28, 2009
9:00am–9:50am Snapshot of North American Standardbred Wagering & Update on SWAP (Standardbred Wagering Action Plan)
10:00am–10:50am No Holds Barred
Presentation Not Available
11:00am–11:50am Show Me The Money
Presentation Not Available
12:00pm–1:30pm Standardbred Wagering Conference Luncheon & Keynote Address
1:45pm–2:45pm Back to the Future
3:00pm–3:50pm Think Customer First
Presentation Not Available
4:00pm–4:50pm Racing’s Own Family Feud…Survey Says…
Presentation Not Available
Wednesday, April 29, 2009
9:15am–10:05am Life After Pari Mutuel Wagering?
10:15am–11:05am A Candid Conversation With William Bissett
Presentation Not Available
11:15am–12:05pm Lottery Executive Panel
Presentation Not Available
INNOVATION IN GAMING CONFERENCE
Tuesday, April 28, 2009
9:00am–10:00am Innovation in Gaming Keynote: Who Should Regulate a Borderless Medium?
Presentation Not Available
10:15am–11:15am Practicing Social Responsibility Across Delivery Channels
11:30pm–12:30pm For Fun & Profit: How Skill Games & P2P Offerings Add Revenue
Presentation Not Available
1:45pm–2:45pm Diversification for Challenging Times: Lotteries & Poker
Presentation Not Available
3:00pm–4:30pm Industry Roundtable - Online Communities: An Extension of the Bricks & Mortar Experience?
Presentation Not Available
Wednesday, April 29, 2009
9:15am–10:05am Overview: Analysis & Projections of the Interactive Gambling Market
11:55am–12:05am Crossing the Great Divide
(Presented in Conjunction with the Legal & Regulatory Track)
Presentation Not Available
Thursday, April 30, 2009 
9:45am–10:35am Using Interactive Channels as a Marketing Strategy with Bottom-Line Potential
10:45am–11:35am Security & Fraud Concerns Specific to the Internet
Presentation Not Available
11:45am–12:35pm Case Study: Media Relations Lessons Learned
MARKETING AND COMMUNICATIONS
Tuesday, April 28, 2009
1:00pm–1:50pm Does Your Reputation Matter
Wednesday, April 29, 2009
9:15am–10:05am Promoting your Promotion: Tips and techniques for the perfect promotion from development to marketing
Presentation Not Available
10:15am–11:05am Delivering a brand promise: How Employee Engagement transformed Casino Windsor into Caesars Windsor
11:15am–12:05pm The Ever Changing Players Club
Presentation Not Available
Thursday April 30, 2008
9:45am–10:35am Amenities: Big and Small
Presentation Not Available
10:45am–11:35am From Data to Information to Advantage:  Applying Casino Marketing during Economic Uncertainty
FOOD AND BEVERAGE
Tuesday, April 28, 2009
1:00pm–1:50pm Weathering the Perfect Storm: Integrating and Controlling Food and Beverage Operations in Casinos
Wednesday, April 29, 2009
9:15am–10:05am Winning Hands in a Downturn Economy - Procurement's Rake
10:15am–11:05am People, Planet, Profit: Embarking on the Sustainability Journey in the Foodservice Industry
11:15am–12:05pm Differences and Synergies to Traditional Gaming Marketing
Thursday April 30, 2008
9:45am–10:35am The Future of Food & Beverage in Canadian Gaming Facilities Executive Roundtable
Presentation Not Available
10:45am–11:35am What's Happening in the Canadian Foodservice Marketplace?
Presentation Not Available
HUMAN RESOURCES
Tuesday, April 28, 2009
2:00pm-2:50pm Customer and Employee Incentives - What is a Prepaid Visa Card?
Wednesday, April 29, 2009
11:15am–12:05pm Managing the white space on the organization chart and defining management's role
Thursday April 30, 2008
9:45am–10:35am Implementing a Retention Strategy
FINANCE AND MARKETS
Tuesday, April 28, 2009
2:00pm–2:50pm Finance Function Effectiveness: Assisting Lottery and Gaming Finance Departments to Capitalize on Budgeting, New Processes and Technologies
Wednesday, April 29, 2009
9:15am–10:05am Gaming Supply:  What’s happening on the World and U.S. Stage
10:15am–11:05am Forecasting with Confidence: Efficiency and Cost Optimization for the Gaming Industry
11:15am–12:05pm The economic melt down:  What does it mean to your bottom line?
Presentation Not Available
Thursday April 30, 2008
9:45am–10:35am Enterprise Risk Management
10:45am–11:35am The Next 10 years in Canadian Gaming
11:45am–12:35pm Slot Machine replacement strategies:  Pay me now, or pay me later?
Presentation Not Available
SLOTS, TABLE GAMES, GAMING OPERATIONS & MORE
Tuesday, April 28, 2009
3:00pm-3:50pm Emerging Lottery Technology
3:00pm-3:50pm Responsible Gaming Programming
Wednesday, April 29, 2009
9:15am–10:05am Managing in a Challenging Economy
10:15am–11:05am Canadian Gaming Summit “New Slots Tour”
Thursday April 30, 2009
9:45am–10:35am Latest Developments in Game Technology
Presentation Not Available
10:45am–11:35am Entertainment - The Evolution of Event Ticketing and Patron Data Management
Presentation Not Available
10:45am–11:35am Table Game Technology - Managing for Profitability
Presentation Not Available
11:45am–12:35pm Communication Requirements for Responsible Gaming
11:45am–12:35pm Customer Service - Customer is King!
Presentation Not Available
LEGAL AND REGULATORY / INTERNATIONAL MASTER OF GAMING LAW SPRING CONFERENCE
Wednesday, April 29, 2009
9:15am–10:05am Duty of Care, Canada’s Quandary
10:15am–11:05am Responsible Gaming and Corporate Social Responsibility
11:15am–12:05pm Crossing the Great Divide (Presented in Conjunction with the Innovation in Gaming track)
Presentation Not Available
12:15pm–1:45pm Luncheon & Keynote Presentation
2:00pm–3:00pm Horseracing and Racinos Will Tracks Regain their Luster?
3:10pm–4:30pm Indian Gaming Challenges in <Canada> and the U.S.
Thursday April 30, 2009
9:45am–10:35am The Wonderful World of Sports Betting
10:45am–11:35am World Finance & Investments
11:45am–12:35pm EU Lessons for Canada?
Presentation Not Available
2:15pm–3:20pm Biometrics, Verification and Data Aggregation: Bringing Risk Management into the 21st Century
SECURITY & SURVEILLANCE
Wednesday, April 29, 2009
9:15am–10:05am Crisis Management
10:15am–11:05am Labour Disruption Contingency Planning
11:15am–12:05pm Keeping Dirty Money Off The Table: Changes to Casino Anti-Money Laundering Obligations
Presentation Not Available
Thursday April 30, 2009
9:45am–10:35am Crime Prevention Through Environmental Design
Presentation Not Available
10:45am–11:35am Self Exclusion Program Best Practices
Presentation Not Available
11:45am–12:35pm Security & Surveillance Executive Round Table
Presentation Not Available
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