Welcome to the 13th Annual, 2009 Canadian Gaming Summit

2009 Canadian Gaming Summit

CANADIAN GAMING SUMMIT
PROGRAM-AT-A-GLANCE


	Charitable Gaming Conference	Legal & Regulatory / International Masters of Gaming Law Spring Conference
	Finance & Markets	Marketing, Communications & Entertainment
	Food & Beverage	Security & Surveillance / Canadian Association of Casino Security Directors Annual Meeting
	Human Resources	Standardbred Wagering Conference
	Innovation in Gaming Conference	Slots, Table Games, Gaming Operation & More
Tuesday, April 28 \| Wednesday, April 29 \| Thursday, May 30

Tuesday April 28, 2009
Time	Session	Room/Location	Category
7:30am - 4:00pm	Canadian Gaming Summit Golf Classic

8:00am - 8:45am	Standardbred Wagering Conference Breakfast & Welcome Address

8:00am - 10:00am	Innovation in Gaming Conference Opening Breakfast & Keynote
8:00am - 10:00am	Charitable Gaming Conference Breakfast & Keynote

9:00am - 9:50am	Snapshot of North American Standardbred Wagering & Update on SWAP (Standardbred Wagering Action Plan)

9:50am - 10:00am	Standardbred Wagering Conference Coffee Break

10:00am - 10:50am	No Holds Barred

10:15am - 11:15am	Practicing Social Responsibility Across Delivery Channels
10:15am - 11:15am	Bingo Consumer Research

11:00am - 11:50am	True Confessions

11:15am - 11:30am	Innovation in Gaming Conference Coffee Break
11:15am - 11:30am	Charitable Gaming Conference Coffee Break

11:30am - 12:20pm	Human Resources
11:30am - 12:20pm	Electronic Bingo

11:30am - 12:30pm	For Fun & Profit: How Skill Games & P2P Offerings Add Revenue

12:00pm - 1:30pm	Standardbred Wagering Conference Luncheon & Keynote

12:30pm - 1:30pm	Innovation in Gaming Conference Lunch
12:30pm - 1:30pm	Charitable Gaming Conference Lunch & Keynote

1:00pm - 1:50pm	Does Your Reputation Matter
1:00pm - 1:50pm	Weathering the Perfect Storm: Integrating and Controlling Food and Beverage Operations in Casinos

1:45pm - 2:45pm	Back To the Future
	Diversification for Challenging Times: Lotteries & Poker
	Promoting Charity Awareness – Can It Help the Business?
	Managing Margins

2:00pm - 2:50pm	Finance Function Effectiveness: Assisting Lottery and Gaming Finance Departments to capitalize on budgeting, new processes and technologies
2:00pm - 2:50pm	Customer and Employee Incetives – What is a Prepaid Visa Card?

2:45pm - 3:00pm	Standardbred Wagering Conference Coffee Break

2:45pm - 3:35pm	Break Open Tickets
2:45pm - 3:35pm	Directors’ Liability Insurance

3:00pm - 3:50pm	Outpacing The Runners
	Responsible Gaming Programming
	Emerging Lottery Technology

3:00pm - 4:30pm	Online Communities: An Extension of the Bricks & Mortar Experience?

3:35pm - 3:45pm	Charitable Gaming Conference Coffee Break

3:45pm - 4:35pm	Marketing and Promotion – How to Develop Effective Plans
3:45pm - 4:35pm	Cross Country Check- Up

4:00pm – 4:50pm	Racing’s Own Family Feud ….Survey Says…

4:45pm - 6:00pm	Innovation in Gaming Conference Networking Reception

5:00pm - 6:30pm	Charitable Gaming Conference Networking Reception
5:00pm - 6:30pm	International Masters of Gaming Law Welcome Reception

6:30pm - 8:30pm	Canadian Gaming Summit Opening Reception

7:00pm - 10:00pm	Standardbred Wagering Conference Dinner & Racing

7:30pm - 9:30pm	Canadian Association of Casino Security Directors Welcome Reception
Wednesday April 29, 2009
Time	Session	Room/Location	Category
7:00am - 8:00am	Canadian Gaming Summit Opening Breakfast

8:00am - 9:00am	Gaming Equipment Manufacturers Executive Roundtable

9:15am - 10:05am	Death of Pari- Mutuel Wagering and the Birth of a Canadian Betting Exchange
	Overview: Analysis & Projections of the Interactive Gambling Market
	Promoting your Promotion: Tips and techniques for the perfect promotion from development to marketing
	Winning Hands in a Downturn Economy -- Procurement's Rake
	Gaming Supply: What’s happening on the World and U.S. Stage
	Crisis Management
	Duty of Care, Canada's Quandary
	Managing in a Challenging Economy

10:05am - 10:15am	Canadian Gaming Summit Coffee Break

10:15am - 11:05am	Hitting The Mark
	Delivering a brand promise: How Employee Engagement transformed Casino Windsor into Caesars Windsor
	People, Planet, Profit: Embarking on the Sustainability Journey in the Foodservice Industry
	Forecasting with Confidence: Efficiency and Cost Optimization for the Gaming Industry
	Labour Disruption Contingency Planning
	Responsible Gaming and Corporate Social Responsibility
	Operating in International Markets– Avoiding Pitfalls and Leveraging Opportunties –
	Canadian Gaming Summit “New Slots Tour”

11:15am - 12:05pm	Handicapping Bootcamp
	The Ever Changing Players Club
	Differences and Synergies to Traditional Gaming Marketing
	The economic melt down: What does it mean to your bottom line?
	Keeping Dirty Money Off The Table: Changes to Casino Anti-Money Laundering Obligations
	Crossing the Great Divide
	Organizational Development: Bridging the gap between organization strategy and the individual performance

12:15pm - 1:30pm	Canadian Association of Casino Security Directors Luncheon

12:15pm - 1:45pm	Canadian Gaming Summit Lunch
12:15pm - 1:45pm	International Masters of Gaming Law Private Luncheon & Keynote Presentation

1:30pm - 2:30pm	Canadian Gaming Summit Dessert & Coffee

1:30pm - 5:30pm	Canadian Gaming Summit Exhibition

2:00pm - 3:00pm	Horseracing and Racinos Will Tracks Regain their Luster?

2:00pm - 4:30pm	Canadian Association of Casino Security Directors Jurisdictional Reports

3:10pm - 4:30pm	Indian Gaming Challenges in Canada and the U.S.

4:30pm - 5:30pm	Canadian Association of Casino Security Directors Supplier Presentations
4:30pm - 5:30pm	Canadian Gaming Summit Exhibition Cocktail Reception

7:00pm	Canadian Association of Casino Security Directors Dinner
7:00pm	International Masters of Gaming Law Dinner
Thursday April 30, 2009
Time	Session	Room/Location	Category
7:00am - 8:00am	Canadian Gaming Summit Breakfast

8:00am - 9:30am	Canadian Gaming Operators Panel

9:45am - 10:35am	Using Interactive Channels as a Marketing Strategy with Bottom-Line Potential
	Amenities: Big and Small
	The Future of F&B in Canadian Gaming Facilities – Executive Roundtable
	Enterprise Risk Management
	Crime Prevention Through Environmental Design (CPTED)
	The Wonderful World of Sports Betting
	Implementing A Retention Strategy
	Latest Developments in Game Technology

10:35am - 10:45am	Canadian Gaming Summit Coffee Break

10:45am - 11:35am	Security & Fraud Concerns Specific to the Internet
	From Data to Information to Advantage: Applying Casino Marketing during Economic Uncertainty
	What's Happening in the Canadian Foodservice Marketplace?
	The Next 10 years in Canadian Gaming
	Self Exclusion Program Best Practices
	World Finance & Investment
	Entertainment
	Table Game Technology - Managing for Profitability

11:45am - 12:35pm	Case Study: Media Relations Lessons Learned
	Attract a New Kind of Dollar by attracting Meetings and Conventions to your property
	Slot Machine replacement strategies: Pay me now, or pay me later?
	Security & Surveillance Executive Round Table
	EU Lessons for Canada?
	Communication Requirements for Responsible Gaming
	Customer Service - Customer is King!

12:45pm - 2:00pm	International Masters of Gaming Law Private Luncheon & Awards Presentation

12:45pm - 2:15pm	Canadian Gaming Summit Lunch
12:45pm - 2:15pm	Canadian Association of Casino Security Directors Lunch

2:00pm - 3:00pm	Canadian Gaming Summit Dessert & Coffee

2:00pm - 5:30pm	Canadian Gaming Summit Exhibition

2:15pm - 3:20pm	Biometrics, Verification and Data Aggregation: Bringing Risk Management into the 21st Century

2:30pm - 3:45pm	Canadian Association of Casino Security Directors Best Practices

3:30pm - 5:00pm	International Masters of Gaming Law Members Only Business Meeting

3:45pm - 5:00pm	Canadian Association of Casino Security Directors Annual General Meeting

6:00pm - 10:00pm	Canadian Gaming Summit Awards Reception and Charity Gala

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