Smart card technology and other devices like the internet lottery stick - used by the Hamburg Lottery - provide security and reliability. These products are setting a new standard for integrity and security of lottery products in Europe. The products link a lottery purchase directly to the individual player and can be used to retain important data such as frequently selected lottery numbers or the amount of money in which a player is betting and to provide lottery corporations with valuable information about lottery demographics. This session will outline the technology and various applications of smart cards and lottery sticks.

Presented by:
Thomas Palsherm – Business Development Manager, Giesecke & Devrient

With the significant resources allocated to responsible gaming programming and problem gambling research what are we learning? How effective are the programs on influencing gambling behaviour. Our panel will examine the progress, success and look ahead at the future.

Moderator:
Dr.Jamie Wiebe – Director, RGC Centre for the Advancement of Best Practices

Panelists:
Keith Whyte – Executive Director, National Council on Problem Gambling
Dr. Rohan Miller – Faculty of Economics and Business, The University of Sydney

Challenging economic times present many hurdles but also many opportunities. Our panel will provide insight into managing your operations – from back of house to re-engaging your customers. Learn ways to control cost and maintaining profitability while competing for your patron’s entertainment dollar.

Presented by:
Harry Oshanski – CEO, Casino Rama

New for this year, see the latest in new slot games in action on the Caesars Windsor gaming floor. Our experts will take you on a tour through the casino to see the latest games in action from IGT, Bally Technologies, AC Coin, WMS, Aristocrat Technologies and Konami.

Tour Lead by:
Glen Sawhill – VP Gaming Operations, Caesars Windsor Supplier

Representatives:
Denis Pinet, IGT
James Marino, Bally Technologies
Chris Strano, AC Coin TBA, WMS
Ron Baryoseph, Aristocrat Technologies
Rocco DiPaola, Konami

This cutting-edge session will examine the latest in game technology, with a focus on how European jurisdictions are utilizing new technologies online.

Presented by:
Paul Mathews – Senior Vice President, Thin Client Systems, IGT

The event ticketing business is evolving at a rapid pace. With ticketing service fees skyrocketing and technologies advancing, more and more venues and event owners are taking control of their ticketing process and the consumer data that comes with it. Learn about technological advances and the advantages of having complete control of your box office - from mobile phone ticketing and print at home solutions to complete box office integration and consumer data mining.

Presented by:
Stephen D. Dick – Founder, White Label Box Office Solutions Inc.

What constitutes a successful Responsible Gaming program has been, and will continue to be, debated for some time. However, from a communications point of view, the requirements for Responsible Gaming are becoming much clearer. The information that must be retrieved from the game such as the ability to identify the patron, and the ability to limit play are common features in all Responsible Gaming programs. This panel will try to get below the politics and preferences to discuss what the key pieces of information are part of all responsible gaming programs and to discuss the concept of, from a communications point of view, a set of global Responsible Gaming requirements.

Presented by:
Marc McDermott – Technical Director, Gaming Standards Association

In competitive markets or challenging economic times, customer service can be the most effective tool you have to differentiate yourself. This session will give you insight into how simple strategies to enhance customer service can build stronger relationships with customers and bring new ones to your doors.

Presented by:
John Finamore – VP Operations, Penn National Gaming Inc.