Welcome: Lynn Cassidy, Executive Director, Ontario Charitable Gaming Association

Keynote: Walter Fioravanti, Senior Vice President, Legal and Regulatory Compliance, OLG

Sponsored by:

A number of Canadian jurisdictions have introduced poker into their charitable product mix. In this session, you will learn about the different poker programs available across Canada, how they benefit charities, if they have been successful, and what we can learn from those jurisdictions that have introduced this product.

Presented by: Dave Peters, Director, Licensing and Charitable Gaming, Saskatchewan Liquor and Gaming Authority

Customer Analytics helps to better understand the Customer’s behaviour in order to predict future worth. Doing this in real-time allows you to act while the Customer is still in-house. This session will present a case-study in which real-time analytics was used to enhance the Customer gaming experience.

Presented by: Bryn McLean, Senior Manager, Technology and Gaming, Deloitte and Jonathan Hui, Senior Consultant, Technology and Gaming, Deloitte

For charitable gaming, bingo is seen as the core business. In order to improve the customer experience, the industry needs to look beyond the core business of bingo. Learn how entertainment, game types, new product offerings, and food choices are important elements to improving the customer experience and moving them beyond this core product.

Presented by: Anup Kumar, Executive Director, Business Development & Project Management, Canadian Bank Note, Lottery Division

Attend this session to learn how to work effectively with government to influence both policy and regulatory change in order to provide new opportunities for the charitable gaming sector. Learn how to best work with senior bureaucrats and how to effectively lobby those at the Senior Political level to ensure that they understand the issues and support the industry.

Presented by: Bob Lopinski, Principal, Counsel Public Affairs and Sam Goodwin, Policy Advisor, Ontario Charitable Gaming Association

The charitable gaming landscape in Ontario includes two industry development funds – the Ontario Bingo Development Fund and the Break Open Ticket Development Fund. These development tools are industry-lead and funded and have provided a vehicle for the charitable gaming industry to work together, build capacity, strengthen relationships with regulators, test new ideas, conduct research, etc. In this session, you will learn more about the Funds – how they work, what they do, and the benefits and lessons-learned. The session will include an overview presentation and a three-person panel from Ontario including a charity representative, an official from the Alcohol and Gaming Commission of Ontario, and a representative from the commercial sector.

In Alberta, Personal Play Devices have been piloted. Alberta can now share the results of the personal play games test in Calgary. Attend this session to find out more about the pilot, the games tested, and the results.

Presented by:
Steve Lautischer, Manager, Gaming Products, Alberta Gaming & Liquor Commission

Customer Service is critical to any business whether large or small. The gaming sector is not any different and customers are vital assets that are needed to grow and improve the business. Attend this session to learn about customer service, whether you are a front-line staff member or in a management position, and whether you are a large or small operation. Learn about best practices to deliver superior customer service, and improve your customer service skills.

Presented by: Richard Schwar, Field Coordinator, Ontario Charitable Gaming Association

The focus of this session is on new developments and possibilities in Break Open Tickets in Ontario. Attendees will learn more about recent rules changes to allow merchandise prizes and couponing, as well as significant administrative streamlining. Information will also be provided about recently completed research projects looking at: the attitudes of existing BOT convenience store retailers and retailers that aren’t selling BOTs now, including in-field testing of different types of retailer incentives; and consumer attitudes towards $1 BOTs and whether there are opportunities to grow this segment of the market.

Presented by: Kathy Klas, Director, Sector Liaison, Alcohol and Gaming Commission of Ontario and Sam Goodwin, Policy Advisor, Ontario Charitable Gaming Association

Charitable Gaming Conference delegates are encouraged to visit the Gaming Summit Exhibition Floor.

In Ontario, Ontario Lottery and Gaming recently announced that the planning process for eGaming options is moving ahead. With the support of the Chair, Mr. Paul Godfrey, the Acting CEO, Mr. Tom Marinelli, has put together a team focused on the charitable gaming sector. Learn about the process that is being undertaken, the charity and operator involvement in the process, the options under discussion, and products under consideration.

Presented by: John Wisternoff, Vice President, Charitable & Internet Gaming, OLG and Diane Gartshore, Director, Charitable Gaming Implementation, OLG

Please note that this session will take place in two parts. Part II takes place from 3:10pm to 4:00pm.

This session continues from the eGaming Part I session, held form 2:10pm to 3:00pm.

Charitable Gaming Conference delegates are invited to attend the Gaming Summit Exhibition Delegate Reception.

A Charitable Gaming Conference registration includes the CGC Lunch & Keynote, CGC Sessions and Summit Opening Reception on April 18, Summit Opening Breakfast & Keynote, CGC Sessions, Summit Delegate Lunch and Exhibition Delegate Reception on April 19. To also attend all events on April 20 of the Gaming Summit, please register for the combined CGC/Gaming Delegate package.