Official Magazine
Fall Issue
2013 Media Kit
2013 Media Kit


Monday, June 11, 2012
1:10pm 2:00 pm Beyond Blackjack and Jackpots: How LEAN Six Sigma Improves the Customer Experience

This session focuses on how OLG is using LEAN Six Sigma as the driving force to improve the customer experience. Through the implementation of Casino Site Continuous Improvement (Operational Excellence) teams and focused Six Sigma projects, the Gaming Division has improved service, developed the employees and obtained over $2.5 million in costs savings in the last fiscal year. Learn how Gaming employees are helping to transform OLG into an even better more efficient and effective business and see the 'Best of the Best' projects led by Gaming employees.

Presented by:
Tara Fraser, Operational Excellence Manager, Ontario Lottery and Gaming

Cristina Smith, Operational Excellence Consultant, Ontario Lottery and Gaming

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Tuesday, June 12, 2012
12:10pm - 1:00pm War Rooms Managers: What they do and why you need one.

War rooms are places where teams meet to collaborate; the walls are plastered with initiatives that are central to the theme of the war room. The war room manager is critical to making war rooms effective and ongoing. This seminar covers 4 real world examples of war room analytics being applied and what was learned in the application of these war rooms and how they drive additional profit and how the war room manager is central to their success. Two examples are from gaming and two draw from outside of the industry.

Attendees will learn the critical role of the war room manager in facilitating the war room experience, how miniaturization of analytics is an opposite and complementary trend and critical success factors in building a war room.

Presented by: 
Andrew Cardno, Chief Technology Officer, Business Intelligence Systems Solutions, Inc.

Wednesday, June 13, 2012
2:40pm-3:30pm What’s It All Worth? – Quantifying Table Game Side Wagers & the Cost of Promotions

This presentation will cover a number of table game analytical issues. Topics discussed will include game development & vulnerability, how to evaluate revenue generated from side wagers and the financial costs of game promotions.

Presented by:
Kelvin Morin, Sr. Product Consultant, Table Games Strategic Gaming Development, Manitoba Lotteries

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3:40pm-4:30pm OLG's Patron Focused Slot Strategy

Ontario Casinos are faced with more competition and the players expectations continue to rise. As the times have changed so has the OLG slot strategy. Attend this session to see how OLG has developed at patron focused strategy aimed at increasing time on device while maintaining revenues.

Presented by:
Earl Cobb, Director of Product Planning and Supply Chain, Ontario Lottery and Gaming

Marc Colameco, Field Slot Product Manager, Ontario Lottery and Gaming

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Fallsview Casino Resort Tour Opportunity!

Attendees had the opportunity to enjoy a unique opportunity to tour the largest and most elegant gaming resort in Canada. At a cost of $1 billion, Fallsview Casino Resort represents one of the largest commercial developments in Canada and the largest provincial investment in the history of the Niagara Falls region. Built on a cliff overlooking the world-famous Horseshoe Falls, the 2.5 million square foot complex boasts over 3,000 slot machines, 130 gaming tables, a 374-room four-diamond hotel, two four-diamond restaurants, a 1,500-seat state-of-the-art theatre, a spa and fitness centre, a shopping Galleria with over 30 stores, and over 30,000 square feet of meeting and conference space.