"Where the Canadian Gaming Industry Meets"

F&B and NON-GAMING AMENITIES

Tuesday, June 19, 2018

10:25am – 12:00pm

F&B Industry Open Forum Roundtable

Room 201

There is no better way to kick off the 2018 Canadian Summit and our Summit F&B Education Track than with a lively and informative open forum discussion consisting of gaming industry F&B professionals, chefs, recognised suppliers, brokers, distributors and consultants. If you are involved in F&B, this is a must attend session. A sample of the topics that will be discussed, include; food/beverage/menu trends, understanding today’s patron and their specific requirements, grab and go kiosks, using F&B to attract patrons, menu design, new technologies and equipment, pro’s and con’s of using local ingredients, special F&B promotional ideas, restaurant design, increasing F&B profitability and bottom line contribution, staffing challenges, back and front of house operations, F&B expansion, and more. We look forward to your participation in this open forum discussion. All attending delegates will also be served a range of interesting F&B products to tantalize your taste buds.

Moderator:

Chuck Nervick - Publisher, Canadian Restaurant & Foodservice News Magazine

12:05pm – 1:00pm

Exhibit Hall A and B

 

This time slot has been set aside for Summit delegates to walk the trade show floor to learn, network and see some of the industry’s most recognizable products and services. A special treat awaits our gaming F&B delegates who will get a sneak peek at what our F&B sponsors are preparing for various Summit meals and receptions, right from their exhibit space! Please note that our valued exhibitors play a large role in helping fund the annual Summit (your industry event) and we highly encourage all delegates visit and speak with the exhibitors.

3:05pm – 3:50pm

Overview of Issues Affecting Labour & Staffing

Room 201

This session will review how to attract and retain employees, time lags in the actual hiring process, licensing, background checks, aging work force and partnering with local agencies to build your pool of potential employees. Impacts of Bill 148 and how it affects non-gaming operations of casinos will also be examined.

Moderator:

Karsten Purbs - Food & Beverage, Executive

Panelists: 

Mario Dedivitiis - CEO, Niagara Workforce Planning Board

John Stomatakos - Executive Director, Customer Experience, Niagara Casino's 

Monique Morin - Consultant, Niagara College

3:55pm – 4:40pm

The Importance of Casino Amenities: How Technology Helped Bridge the Gap Between Player Behavior and Amenity Preferences

Room 201

 

In a limited survey of two casino sites, we found amenities to be a critical part of that facility. Through statistical modelling, we found that players who participated in amenities visited more and spent more. Additionally, through the use of technology that combined research and player behaviour data, we found differences in amenity preference by segment, and that the highest value players simply wanted dining amenities.

Panelists:

Brad Bodenhamer - Business Intelligence Analyst, BCLC

Ryan Persaud - Business Intelligence Director, BCLC

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Wednesday, June 20, 2018

10:45am – 11:30am

F&B Industry Supplier Roundtable

Room 201

All gaming industry F&B professionals are highly encouraged to attend this informative education session which will include insights and ideas from some of Canada’s most recognizable F&B suppliers and manufacturers. Topics that will be discussed include; a review of various F&B items that are working well in gaming facilities today, new menu items for consideration, today’s patron requirements, how F&B can be effectively used to drive traffic to your facility, F&B supplier partnerships and special promotions, non-gaming F&B ideas, increasing sales/revenues/profitability, and much more. We are very happy to have Karsten Purbs with River Rock Casino as the session moderator as Karsten has significant experience in developing strategies and providing F&B to the patrons, staff, VIP gamers and outside meeting attendees for River Rock Casino.

Moderator:

Karsten Purbs - Food & Beverage Executive

Panelists:

Steve Marshall - President, Magnum Food Brokers

Paul Armitage - Senior Business Manager, Reuven International

Kim Lussier - Territory Sales Manger, Smucker's

Dean Serneels - Director of Beverage App, American Beverage Marketers

11:35am – 12:30pm

Attracting Today's Younger Demographic to Gaming Facilities

Room 201

 

This is what every casino is trying to figure out – how to attract a younger and newer demographic to bricks and mortar facilities. Which is the best system and how does it work? Are there tangible results/data that can be presented? Can different menu items, entertainment offerings, shopping on attracting new customers? This session will examine a range of options to make gaming facilities a fun entertainment destination for a younger demographic.

Moderator:

Jeff Dover - Principle, fs Strategy

Panelists:

Karsten Purbs - Food & Beverage, Executive

Ante Zlomislic - Director of Entertainment & Events, Fallsview Casino

Ray Taylor - Executive Chef, Fallsview Casino

Andrei Kun - Executive Director, Fallsview Casino 

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Education Program Content Development Partners

AGLC_Logo_Simplified_cmyk.jpg
BCLC
LOTO Quebec
SaskGaming

Industry Education Content Development Partners

CGAO
Global Gaming Women
OCGA

2019 Canadian Gaming Summit Gold Sponsor

IGT
Official Publication of the Canadian Gaming Summit
Canadian Gaming Business
Canadian Gaming Summit Proudly Produced by:
Canadian Gaming Association
MediaEdge
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Contact Us for General Inquiries or Exhibiting/Sponsorship Opportunities
Chuck Nervick
Senior Vice President
416-512-8186 ext. 227
chuckn@mediaedge.ca
Cara D'Souza
Marketing & Show Operations Coordinator
416-512-8186 ext. 214
carad@mediaedge.ca
Paul Burns 
President & CEO
Canadian Gaming Association
416-304-6870 

pburns@canadiangaming.ca